![]() Orchestrating breakthroughs and continuous improvement through the tools of Lean, Quality, and Involvement (to which we can add technological advances) requires good leadership. We strive as consultants to persuade top managers to spend their time in the following three areas rather than managing detail through a failure to delegate. Being clear about what business the company is in, what market segments are served, what are the core competences of the organization to be leveraged? Then rallying the troops around an exciting and aggressive vision of a future state towards which to aspire. The broad actions that will realize the vision. The rules of the road. How are we going to behave towards each other, towards customers and suppliers, shareholders, the public at large, the environment.
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