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“Lean” means different things to different people. To the workforce, and, increasingly to middle management, it may imply arbitrary headcount reductions. These are still with us almost every day, mostly among the companies of the “old economy.”
The investment community, through a stock price increase, often rewards headcount reductions immediately, but studies show that such acts of desperation rarely have a positive long-term effect. More often than not they lead to overwork and stress for the remaining employees and to disruptions for customers.
We define “Lean” as continuously improving customer satisfaction using fewer and fewer resources as a result of processes systematically improved to be more effective and efficient.
We are talking here about production processes, service delivery processes, office processes, product development, human resources, sales, purchasing, public relations and advertising and all other processes within the organization without exception.
We believe strongly that the people who carry out one of these processes day after day should be the ones to make the decisions on how to improve it. Our expertise is to show them how to organize and proceed to take the process apart systematically, and then vastly improve it in a very short time with the direction and support--but not the interference--of management. We do this in the context of coaching management to plan and implement a five-phase lean strategy.
Here’s a question for you. What do you do with the people freed up through more efficient processes?
Rowney
Consulting
Phone:
503-266-5492 |
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